Reference

Your Agreement With sattabatta Starts Here

These terms set out what you agree to when you open and use your sattabatta account — what we commit to you, what you agree to us, and…

Account Eligibility RulesUsage ConditionsWithdrawal & Deposit TermsAccount Closure RightsDispute Resolution Path
sattabatta Your Agreement With sattabatta Starts Here
REACH US DIRECTLY

How to Contact Us About These Terms

If any clause in these terms is unclear, or if you need to raise a concern about how a term has been applied to your account, our support team is available through…

Live Chat Open the chat widget on any page while logged in. A support agent will pick up your query and can pull your account context without you needing to re-explain the situation from scratch.
Email Support Write to our support address with your registered email and a clear description of your concern. We treat terms-related emails as priority and aim to send a first response within one business day.
Help Centre Our Help Centre has a dedicated Terms section where common queries — account suspension, term amendments, dispute steps — are answered with reference to the exact clause that applies.
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

These terms are not just legal text — they describe a set of mutual obligations.

Data Retention

We retain your account data for as long as your account is active and for a period thereafter as required by applicable law. You may request a copy of your stored data by writing to our support email with your account ID and the subject line 'Data Request'.

Cookie Policy

We use session and analytics cookies to keep your login active and to understand how the platform is used. You can manage cookie preferences in your browser settings; some features may not work correctly if essential cookies are disabled.

Account Security

Your account is protected by password authentication and, where you enable it, two-factor verification. We will never ask for your password by email or chat. If you suspect unauthorised access, use the account lock option in settings immediately.

Withdrawal Verification

Before a withdrawal is processed, we verify that the destination UPI handle, Paytm number, or PhonePe account matches the name on your sattabatta account. This verification step protects you from misdirected funds and is required by our terms.

Requesting Term Changes

You cannot unilaterally modify these terms, but you can request clarification or flag a clause you believe was applied incorrectly. Raise this through live chat or email and we will review it against the current published version.

Who Governs This Agreement

This agreement is governed by the laws of the jurisdiction under which sattabatta operates. Any dispute not resolved through our internal process may be referred to the relevant competent authority as set out in the dispute clause of these terms.

Frequently Asked Questions About These Terms

The questions below cover the clauses account holders ask about most often. If your question is not listed, reach us via live chat or email and we will point you to the relevant section.

Yes. Completing account registration on sattabatta constitutes acceptance of these terms. If you do not agree with any part, you should not proceed. You may close your account at any time if your position changes after registration.

We notify you by email to your registered address and display a notice on the platform when terms are updated. The effective date is shown at the top of this page. Continuing to use the account after that date counts as acceptance of the revised terms.

No. Your sattabatta account is personal and non-transferable. Allowing another person to use your account, or attempting to operate multiple accounts, is a breach of these terms and may result in account suspension or closure.

If your account is closed — whether by you or by us — any confirmed balance will be returned to the payment method you last used: UPI, Paytm, or PhonePe. Funds under dispute at the time of closure are held until the dispute is resolved.

Contact support via live chat or email, reference the clause you believe was applied incorrectly, and include your account ID. We review all disputes within five business days and respond with a written decision referencing the relevant section.

Access and eligibility depend on local law and are available where local law permits. These terms apply to your account activity as governed by the jurisdiction stated in the legal clause. Check local regulations if you are uncertain about your eligibility.

Send a deletion request from your registered email to our support address with the subject 'Data Deletion Request' and your account ID. We will process it in line with applicable law and confirm once complete, noting any data we are required to retain.