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How sattabatta Handles Your Personal Data

At sattabatta, the way we collect and use your personal data is something we take seriously — this page tells you exactly what we gather, why we gather…

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sattabatta How sattabatta Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have questions about this policy, want to request a copy of the data we hold on you, or need to correct any detail in your account, our privacy support team…

Email Privacy Support Send your data request or privacy question to our dedicated inbox at [email protected]. We acknowledge every request within 24 hours and aim to resolve it within two business days.
Live Chat on sattabatta Open the live chat widget on any page of sattabatta.net to speak with a privacy-trained support agent directly. Available seven days a week during standard India business hours.
In-Account Help Centre Log into your account, navigate to the Help section and submit a privacy request form. This route lets you attach documents and track the status of your request in real time.
HOW WE PROTECT YOU

Data Handling and Account Security at sattabatta

We have built our data practices around six clear commitments — from how cookies work on our pages to who inside our team can access your account records.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit. You can adjust cookie preferences in your browser at any time without losing account access.

Payment Data Handling

When you deposit via UPI, Paytm or PhonePe, the transaction token is passed to our payment processor over an encrypted channel. We store only the last four digits of the UPI reference for your transaction history.

Account Security Practices

Passwords are hashed using a one-way algorithm before storage. We also support two-factor verification at login to keep your account protected even if your email address is ever compromised.

Data Retention Schedule

Active account data is retained for the life of your account. If you request closure, personal identifiers are purged within 30 days, while transaction records required by applicable law are retained for the legally mandated period.

Who Can Access Your Records

Only authorised members of our compliance and support teams can view your account data, and only when handling a verified request or investigating a security concern. Access is logged and audited internally.

Requesting Changes to Your Data

Write to [email protected] with the subject line 'Data Correction Request'. Include your registered email address and the specific detail you want corrected or removed. We action verified requests within two business days.

Frequently Asked Privacy Questions

The questions below cover the data rights and privacy concerns we hear most often from people with accounts on sattabatta. If your question is not here, reach us directly via the contact paths listed above.

We collect your name, email address, mobile number and the region you register from. If you deposit via UPI or Paytm, we also receive a transaction reference that confirms payment without exposing your full credentials to us.

We do not sell your data. We share it only with the payment processors handling your UPI, Paytm or PhonePe transactions and with technology partners who operate our platform infrastructure, both under strict data-processing agreements.

Email [email protected] from your registered address with the subject 'Data Access Request'. We will send you a summary of the personal data we hold within two business days of verifying your identity.

Yes. Send a deletion request to [email protected]. Once verified, personal identifiers are removed within 30 days. Transaction records required under applicable local law are retained only for the period that law specifies.

Session cookies keep your login active during a visit. Analytics cookies help us understand which parts of the site you use so we can improve them. You can disable non-essential cookies in your browser settings at any time.

No full payment credentials are stored on our servers. We retain only the payment reference token and amount for your transaction history. The actual UPI or PhonePe authentication is handled end-to-end by the payment processor.

Reach our privacy team at [email protected] or use the in-account Help Centre form. We will acknowledge your concern within 24 hours and follow up with a full response within two business days.

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