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Terms, Privacy and Your Account Rights

sattabatta operates under a defined legal framework that sets out your rights, our obligations, and the conditions under which your account and personal data are managed.

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sattabatta Terms, Privacy and Your Account Rights
POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Matter

If you have a question about how your data is used, want to update your account details, or need to raise a legal concern, our support team is available around the clock.

Email Support Send your legal or data-related query to our dedicated policy address. We respond to all written requests within 72 hours and keep a logged record of every exchange for your reference.
Live Chat Our live chat is available 24 hours a day. For account-access questions, data-correction requests or urgent policy clarifications, this is the fastest channel to reach a trained agent directly.
Formal Written Request For data-erasure, data-portability or formal objection submissions, send a written request via email with your account ID. We process formal requests within 30 days and confirm completion in writing.
HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

We take a specific, documented approach to every area covered by our legal policy — from how cookies are stored on your device to how long we keep your withdrawal history.

Data Handling

We store account data on encrypted servers. Only verified internal teams responsible for fraud checks, account management or payment processing can access your personal records, and only when operationally necessary.

Cookie Policy

Cookies on sattabatta are used for session management, fraud detection and performance measurement. You can adjust non-essential cookie preferences from the settings panel without affecting your account login or payment flow.

Account Security

Accounts are protected by two-factor authentication and automatic session timeouts. Any login from an unrecognised device triggers a verification step before access is granted, keeping your UPI-linked wallet details secure.

Data Retention

We retain account and transaction data for the minimum period required by applicable financial and anti-fraud regulations. Once that period lapses and your account is closed, we delete personal data from active systems within 30 days.

Who to Contact

Our designated data-policy contact handles all rights requests, correction submissions and erasure inquiries. Reach them via the email channel listed on this page; include your account ID to speed up the process.

Requesting Changes

You can request correction of inaccurate personal data or ask us to restrict processing at any time. Submit the request through live chat or email; we will confirm receipt and act within the timeframe required by applicable law.

Common Legal and Policy Questions

The questions below cover the areas we hear about most — your rights over your data, how our terms apply in India, and what to do if something needs to change on your account. If your question is not listed here, live chat connects you to a policy-trained agent immediately.

We collect the details you provide during registration — name, date of birth, email and contact number — plus transaction data from your UPI, Paytm or PhonePe deposits and withdrawals. Device and session data is collected automatically for fraud detection.

Yes. Submit a data-access request via email with your account ID. We will compile and deliver a structured copy of your personal data within 30 days of receiving the request, at no charge to you.

Our terms are clear that access to certain services is subject to local law. Where your local law does not permit access, those features will be unavailable. We recommend you check your local regulations before opening an account.

Transaction records linked to UPI, Paytm and PhonePe payments are retained for the minimum period required by applicable financial regulations. After that retention period and account closure, records are removed from active systems within 30 days.

Once your account is closed and the mandatory retention period has passed, we delete your personal data from active databases. You will receive written confirmation when deletion is complete. Legally required records are archived separately and not used operationally.

Contact us via live chat or email and provide the corrected details along with your account ID. We verify the change and update your records within 5 business days, then confirm the correction to you in writing.

We do not sell or share your UPI, Paytm or PhonePe payment details with marketers or data brokers. Details are shared only with the payment processor handling your specific transaction, under strict contractual data-protection requirements.

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